-Closed Friday and Saturday
We allow clients into the building with their pets with the following conditions:
1. We will only allow in one person per appointment. If you have children with you, we’ll still have curbside service available. Surgery/dental drop off will still be done curbside only.
2. Masks (or other face coverings) are required and must be worn properly (see below) for the duration of your visit. If you do not have a mask, one will be provided for you for the cost of a $5 donation to the St. Charles Pet Adoption Center. Alternatively, if you do not have a mask or do not want to wear one, we can offer you curbside service.
Proper Way to Wear a Mask: If you come into our building, you are required to wear your mask correctly. It must cover your nose AND mouth for the duration of your visit. Otherwise, you will be asked to wait in your vehicle.
3. Anyone who wishes to continue with curbside service for any reason is certainly welcome to. Just let us know when you make your appointment or when you get here!
4. We are still asking that anyone who is ill not bring the pet to the appointment whether we’re doing curbside or inside the building.
5. If you are picking up prescription food or medications, please call ahead so we can have it ready for you. Call from your car when you arrive. Please understand we may need extra time to fill prescriptions as everyone is concerned and we are having an increase demand for prescription refills. We will bring the medication out to your car and collect payment their or online.
When you get here, please stay in your vehicle and call us. You will then be escorted inside and straight into an exam room. This will limit traffic in our lobby.
Please do not attend the clinic if you have been abroad recently or suffering flu like symptoms or concerns that you may have come in contact with a person that has COVID 19. Have a friend of family member bring your pet in, if needed. It is important to keep other clients safe as well as our staff members.
We appreciate everyone’s understanding as we try to determine and follow the best, and safest approach, for everyone.
Right now, it’s more important than ever to shop local. Many businesses are struggling and a large number likely won’t make it. This is a scary time for everyone. Our business is owned and run by myself and my husband. We’re truly a small business and we’re new so this is hitting us hard. Personally, I appreciate every one who visits us and purchases their medications from our vet clinic rather than going online. We, like many vet clinics, operate on small margins and every little bit helps.
If there’s anything else we can do for you to make your visit more comfortable, please let us know.